With the advancement of technology, more and more businesses are opting to undergo a digital transformation. It’s understandable, as it improves core business functions by making them more efficient.
However, there’s more to digital transformation than using apps that speed up a company’s processes. Innovation is an integral part of it — everyone wants an advantage over the competition which digital technologies might provide. Still, what all businesses need to understand is that digital transformation is also significant for Quality, and here’s why:
Shared customer-centric focus
The end goal of digital conversion or any other IT initiative is improved end-user experience. Quality Assurance shares this focus as it aims to preserve a good corporate reputation. However, that’s not the only goal of Quality Assurance — other than consistently good IT service and security for all users, QA needs to worry about the seamless launching of products and services. Staying ahead of the competition is crucial, but not at the cost of sufficient assurance of quality.
Importance for innovation
There has been some discussion on what counts as “true” digital transformation. CIOs often merely digitally optimize their business, but they don’t transform it and innovate. It’s of paramount importance to have a good business vision when it comes to digital transformation, which is usually disruptive to the business or industry. Without QA to ensure business outcomes and a high level of customer value, that becomes even harder to accomplish.
Quality challenges in digital transformation
Digital transformation covers plenty of different areas such as omnichannel solutions, IoT, and devices, mobile solutions, big data and analytics solutions, cloud services, etc. QA needs to adapt in all of these areas and provide the best customer value by focusing on eliminating some of the known weak points of each area.
For example, with mobile solutions, quality would have to work on improving the security and performance, while increasing functionality and making it all more straightforward to use than it’s ever been. To do this efficiently, QA would have to be able to test its solutions extensively — and that requires tools and expert staff.
How QA can meet a company’s digital transformation needs
Every QA strategy ultimately focuses on improving the end-user experience, which is what digital transformation is all about. However, working towards the same goals may not be enough. Businesses would still have to invest more funds into QA for it to keep up with the ever-increasing demands of IT advancement. Security and integration testing needs to become a continuous practice, especially during the early stages of developing a system or software.
QMS as a way to improve QA
The right way of ensuring that QA does a consistently good job throughout the entire process is by using an eQMS to back up your digital transformation system. Despite the potentially high costs, if an eQMS is implemented well, it could make the process of digital transformation easier and improve your bottom line.
Our very own Intellect QMS can quickly adapt to your company’s unique digital transformation needs. It’s an out-of-the-box solution that can keep your workflow intact while making it possible for you to smoothly go through your digital transformation process and keep your QA on a high level.