Managing Cost of Quality in an ISO 9001 Facility: Hidden Risks, Opportunities, and Realities

Industrial Manufacturing Engineer and ASQ Instructor Doug Wood discusses how to calculate and manage the Cost of Quality (CoQ) in ISO 9001-certified facilities. Doug breaks down what ISO says about CoQ, how to communicate its value to management, and how to avoid common pitfalls, while also uncovering opportunities for improvement and cost savings.

Key Topics Include:

• What ISO 9001 says about CoQ
• What to include (and exclude) in a CoQ metric
• How to align risk-based thinking with appropriate CoQ metrics
• Communicating CoQ value effectively to leadership
• How to avoid CoQ pitfalls and capture the real benefits