Fast, reliable help to keep quality on track
Maximize uptime, improve performance, and keep your operations running smoothly with Intellect’s expert support team.
Support when you need it most
Optimize performance and minimize disruptions
Intellect’s Customer Support is more than just problem-solving—it’s a strategic extension of your team. Whether you're managing compliance, troubleshooting issues, or scaling your quality processes, our responsive and knowledgeable team is here to guide you every step of the way.
Comprehensive support services tailored to your business & industry
Get more from your QMS with personalized assistance. We support every stage of your Intellect platform experience—from onboarding and configuration to long-term performance optimization.
Key features
- Platform Troubleshooting: Rapid response to system issues and user challenges.
- Configuration Support: Help with customizing workflows, dashboards, forms, and permissions.
- Upgrade Guidance: Ensure smooth transitions when adopting new features or software updates.
- Data & Integration Support: Assistance with connecting to third-party systems like NetSuite, DocuSign, and more.
- User Enablement: Resources and guidance to empower your team to resolve minor issues independently.
Core Support Services
Customer Support
Premier Support is included with SaaS offering
- Basic troubleshooting
- Standard Response Times
- Standard Escalation Paths
Add-On Customer Support Option
Enterprise Support with Fixed Rate Pricing
- Premium support offering with:
- A dedicated support analyst
- Priority SLA ticket handling
- Proactive platform health monitoring
- Personalized training and advanced configuration guidance
- Ideal for customers with mission-critical applications or large user bases.
- Subscription aligns with your software license term for simplified management.
Implementation Services
New Customer Onboarding
- End-to-end onboarding for new Intellect clients.
- Covers system setup, platform installation, minor configuration, and user provisioning.
- Tailored to each customer's industry, team size, and use case complexity.
Data Migration Services
- Cleansing, mapping, and migration of legacy documents, records, and data.
- Minimizes downtime and ensures continuity and traceability during system cutover.
- Expert support to align data formats with Intellect's structure.
Hypercare Go-Live Support
- 10 hours of Go-Live support and Professional Services post-implementation.
- Real-time troubleshooting, configuration tweaks, and launch readiness tasks.
- Ideal for ensuring a successful go-live and early end user adoption success.
A team you can count on
Proactive and knowledgeable quality management systems experts
Our support team includes experienced QMS professionals, product specialists, and engineers who understand the unique needs of life sciences, manufacturing, and other regulated industries.
You can expect:
- Fast response times and clear communication
- Support SLAs tailored to your needs
- In-depth platform knowledge for resolving complex issues
- A customer-first mindset focused on long-term success
Integrated Support + AI-Powered Intelligence
Faster resolutions and smarter recommendations
With Intellect AI™, our support services go a step further. We leverage AI insights to help identify trends and offer intelligent recommendations.
AI-driven support capabilities include:
- Suggested preliminary actions & corrective actions
- Real-time summaries and documentation generation
- Smart insights into your data with Smart Analysis
Support aligned with compliance & quality standards
Helping you meet industry requirements with confidence
Our customer support team ensures your QMS platform aligns with global quality and regulatory standards including:
- FDA 21 CFR Part 11
- ISO 9001, 13485, 14001
- GxP and cGMP best practices
We don’t just help to resolve issues—we help ensure your system supports compliance, quality, and operational goals.
Connect with Customer Support today
Whether you're solving a technical issue or fine-tuning your platform for optimal performance, Intellect’s support team is your partner in quality success.
Let’s resolve, improve, and grow—together.
Contact Our Support Team